Exchanges & Returns


Please feel free to exchange anything you are not happy with. We understand that buying lingerie without trying on the size can be tricky!

 

Exchanges

 

Wild Orchid Lingerie is happy to exchange bras and briefs, sleepwear & non-hosiery lingerie items for different sizes if you choose the wrong size. Incorrect sizes can be exchanged or a Credit Note can be issued. Credit Notes will be valid for 6 months from date of issue.

 

  • For online orders, we accept items in new condition with original tags attached. You must notify Wild Orchid Lingerie of your intent to exchange or return within 7 days.
  • For in store purchases, we are happy to take it back for credit or exchange within 7 days of purchase. We accept items in new condition with original tags attached.

Exchange of sales items will be subject to a restocking and handling fee of $20 for orders within Australia. At this point in time we cannot offer exchange on International Orders.

All online orders must be returned online or in store (postage is not refundable) and in store purchases must be returned in store.

 

 

Returns

 

Refunds can only be made if goods are faulty. If you have received goods that are faulty please email us providing details of the style that is faulty. We will provide you with a Return Authorisation Number (RAN) along with a copy of the invoice which must be sent within 14 days of receiving your RAN. Wild Orchid Lingerie will send you a replacement garment at our cost.

 

Hosiery Non Return Policy 


Unfortunately we cannot accept the return of any hosiery items purchased whether it is because of incorrect size or colour choice. Please choose your hosiery wisely.

 

Exchange or Return Address 


Wild Orchid Lingerie, Shop 3 Mosman Square, 573 Military Road, Mosman 2088.

  

Responsibility

 

Wild Orchid Lingerie have the right to refuse exchanges that are not in perfect condition.